Mobile / Casino
These terms set out how ec99 operates, what rights you hold over your account and data, and what applies when you access our platform from Malaysia. Your use of this site is subject to local law, and availability depends on the eligible region you are in.
ec99 operates as a platform where access and eligibility depend on local law. These terms govern your account relationship with us — from the moment you register through every deposit, withdrawal and session you run. We do not make representations about legal certainty in any jurisdiction; what we can tell you is how we handle your account data, your payment records and your access rights as they stand today. When you use GrabPay or Bank Transfer to move funds, each transaction is logged against your account wallet. Your payment history is available inside your account dashboard after login — we keep those records so you can review them at any time. If a transaction looks wrong, the account page is the first place to check; the details shown there reflect the actual state of your wallet. These terms may change as our platform develops or as local regulations shift. When we update them, the revised version replaces the prior one from the date it is published. Continued use of your account after an update means you accept the revised terms. If any part of these terms conflicts with local law in your region, that local law takes effect for you.
Our legal terms cover specific parts of your relationship with ec99. Understanding what is and is not included helps you know where to direct questions and where third-party terms apply instead.
Your login, account registration, wallet balance and session history all fall inside these terms. We manage account access directly, and any dispute about your account status is handled through our support channels under these terms.
Deposits and withdrawals processed through GrabPay or Bank Transfer are covered here. Your payment records are logged in your account wallet, and any query about a specific transaction should reference the record shown in your dashboard.
The games, tables and content available on ec99 — including titles from PlayStar, Pragmatic Play, Microgaming and CQ9 — are governed by our content terms. Availability of specific titles depends on your region and may vary.
Payment processors, e-wallet providers and any external service you connect to your account operate under their own terms. We are not party to those agreements, and queries about GrabPay or Bank Transfer platform rules should go to those providers directly.
You hold several practical rights over your account and the data we hold for you. These are not abstract entitlements — each one maps to a step you can take through your account or through our support team. Your payment history, session records and account details are accessible from your dashboard at any time after login. If any detail is incorrect — a name, a contact address, a payment record — you can raise a correction request directly through account settings or by contacting support. We will review and respond to correction requests. If you want to understand what data we hold or how it is used, submitting a query through the support channel is the right path. We handle account data queries on a case-by-case basis in line with these terms.
Log in and open your account dashboard to see your full payment history, wallet balance and session log. Every GrabPay and Bank Transfer transaction is recorded there with date, amount and status.
If a name, email address or other account detail is wrong, go to account settings to update it directly. For details you cannot edit yourself, submit a support request with the correction you need.
Any question about how these terms apply to your account can be sent to our support team. Include your account reference and the specific section you are asking about so we can respond accurately.
Our support team handles account disputes, data queries and policy questions. Reach us through live chat or email as shown in the support section below — response times depend on query volume.
For any legal or policy question — account data, terms clarification, correction requests — use the channels below. Include your account reference in every message so we can pull up the right records quickly.
Available through your logged-in account dashboard. The fastest path for account-specific queries, including payment record disputes and correction requests.
Send detailed policy or data queries to our support address shown in your account settings. Attach any transaction reference numbers relevant to your question.
Your first stop for self-service: payment history, session logs, wallet balance and account detail edits are all accessible after login without contacting support.
Your account data is held in line with these terms and used only for the purposes set out here — running your account, processing payments through GrabPay and Bank Transfer, and maintaining the records you can access in your dashboard. We do not share your data with third parties outside of what is needed to process your transactions or comply with applicable law in your region.
We use cookies to maintain your session and remember account preferences. You can adjust cookie settings through your browser. Disabling session cookies may affect how your account functions during a logged-in session.
Your account is protected by your login credentials. We recommend keeping your password private and not sharing access. If you suspect unauthorised access, contact support immediately through live chat or email.
We retain your account data and payment records for as long as your account is active and for a period after closure as required by applicable law. You can request details of what we hold by contacting support.
To request changes to your data, ask what we hold, or raise a concern about how your information is used, contact us through the support channels above. Include your account reference for faster handling.
These are the questions we get most often about our legal terms, account rights and data handling. If yours is not here, reach out through live chat or email with your account reference.
These terms apply to anyone who registers and accesses an ec99 account. Availability depends on local law and your eligible region. If you are accessing from Malaysia, these terms govern your account relationship with us from registration onward.
Log in to your account and open the dashboard. Every GrabPay and Bank Transfer transaction is listed there with the date, amount and current status. If a record looks incorrect, raise it with support and include the transaction reference shown on screen.
Yes. Go to account settings to update details you can edit directly. For fields you cannot change yourself — such as your registered name — submit a request through live chat or email with the correction needed and your account reference.
We hold your registration details, login records, session history and payment records. This data is used to run your account and process payments. To get a full picture of what we hold, contact support with your account reference and we will respond in line with these terms.
If any part of these terms conflicts with local law in your region, local law takes effect. For general disagreements, contact our support team with the specific clause and your concern. Continued use of your account after a terms update means you accept the revised version.
Account closure requests are handled through our support team. Contact us via live chat or email with your account reference. Data retention after closure follows applicable local law requirements, and we will confirm the process when you submit your request.