Mobile / Casino
This policy explains what data ec99 collects when you access the lobby, make a GrabPay or Bank Transfer transaction, or contact support — and how that data is stored, used and protected. Availability of this service depends on local law and eligible regions in Malaysia.
When you create an account, log in, deposit via GrabPay or Bank Transfer, or reach out through our support channel, ec99 collects information to carry out those actions. This includes your account credentials, transaction references, device type and session activity on the site. We do not sell this data or share it with parties outside the operational scope needed to run your account. Transaction records from GrabPay payments and Bank Transfer deposits are retained to let you cross-check your own payment history at any time through your account wallet view. These records are not shared with game studios — PlayStar, Pragmatic Play, Microgaming and CQ9 supply game content only and do not receive your financial data. Cookies and similar tools are used to keep your session active and to remember your lobby preferences across visits on the same device. You can adjust cookie settings through your browser, though doing so may affect how pages load. Data retention periods follow the obligations applicable in the regions where this service is available, subject to local law. If you have a question about what we hold, the support contact path is shown in the section below.
Not every part of your experience falls under the same set of rules. The table below draws a clear line between what this policy directly governs and what sits outside its reach — so you know exactly where to look when a question comes up.
Login sessions, password changes and device activity linked to your ec99 account are covered by this policy. We keep a record of access events so you can review them from your account settings.
Deposit and withdrawal records processed through GrabPay or Bank Transfer fall within scope. Your payment history is visible in the wallet section of your account and is retained according to applicable local obligations.
Game content supplied by PlayStar, Pragmatic Play, Microgaming and CQ9 is delivered through the lobby but sits outside this policy's data terms. Those studios handle game mechanics only — they do not receive your personal account data.
Links to external payment processors or services accessed outside ec99's own pages are governed by those parties' own policies. We do not control their data practices, and this policy does not extend to them.
You have practical options when it comes to the data we hold on your account. Reviewing your records is straightforward — your payment history from GrabPay deposits and Bank Transfer transactions is available directly in your account wallet after login, without needing to contact support. If any account detail looks wrong, the account settings page lets you submit a correction request; follow the fields and verification steps shown there. For data questions that go beyond what account settings covers — such as asking what specific records we hold or requesting that certain data be removed — you can raise the matter through our support channel. When you reach out, include your registered account ID so the team can locate the right records without delay. All requests are handled subject to the obligations that apply in your eligible region under local law.
Your GrabPay and Bank Transfer history is listed in the wallet section. Log in and open the transaction history tab to see each deposit and withdrawal reference recorded against your account.
If a name, contact detail or registered information needs updating, go to account settings and follow the correction fields shown. Some changes may require identity verification as prompted on screen.
For questions about what data we hold or requests to remove specific records, contact our support team directly. Include your account ID in the message so we can locate and review the relevant records promptly.
If any part of this policy is unclear in relation to your account, reach out through the support contact path below. We aim to respond with a clear explanation of the applicable terms for your registered region.
For any privacy-related question — whether about your transaction records, account data or a correction request — the contact paths below are where to start. Have your account ID ready when you write in so the team can pull up the right record without back-and-forth.
Open the chat icon from any page while logged in to raise a policy or data question in real time. The team can look up your account and confirm what records are held.
For written requests — including data review or correction requests — send a message through the email contact shown in your account settings page. Include your account ID and a clear description of the request.
Many account-level changes, including contact detail updates and session review, can be handled directly in account settings after login — without waiting for a support response.
Every part of your account interaction — from login to payment confirmation — is handled with a consistent set of data practices. Here is how each area works in practice.
Cookies keep your lobby session active and remember display preferences across visits on the same device. You can manage cookie behaviour in your browser settings; some features may work differently if cookies are disabled. No personally identifying data is passed to game studios through session cookies.
GrabPay and Bank Transfer transaction references are retained in your account wallet for as long as required under applicable local obligations. These records exist so you can verify any deposit or withdrawal without contacting support first.
Login credentials are stored in a protected format. If you notice account activity that does not match your own sessions, use the account settings page to update your credentials and contact support through the live chat path to flag the concern.
When this policy changes, the updated version is published on this page. Continuing to use the account after an update is posted means the revised terms apply. Check this page periodically, especially if your account activity or payment method changes.
These are the questions we hear most often about how ec99 handles account and payment data. Each answer points to the specific place in your account or the contact path where you can take action.
When a deposit is processed, ec99 records the transaction reference, the payment method used and the amount credited to your account wallet. This record is visible in your payment history tab after login. We do not store full card or bank credentials — only the transaction reference needed for account reconciliation.
Your payment history, session records and account details are accessible through account settings and the wallet section after login. For a broader data review request — covering records beyond what account settings displays — contact support by email with your account ID and specify what you want reviewed.
Open account settings after login and locate the profile or contact details section. Follow the fields and any verification steps shown on screen to submit a correction. For changes that require additional identity confirmation, the prompts on the page will guide the process.
No. PlayStar, Pragmatic Play, Microgaming and CQ9 supply game content to the lobby only. They do not receive your account credentials, payment records or personal data. Game activity within their titles is handled at the game-mechanics level, separate from your account data held by ec99.
Transaction records from GrabPay payments and Bank Transfer deposits are retained for as long as required under the obligations applicable to the region where your account is registered. The exact retention period depends on local law. Your payment history remains visible in your wallet while the account is active.
Inactive account data is handled according to the retention requirements that apply in your eligible region under local law. If you want to request removal of specific records, contact support by email with your account ID and the details of the request. Responses are subject to the applicable local obligations for your region.