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These terms govern how your ec99 account works — from how you access the lobby to how your transactions are recorded across GrabPay, Bank Transfer, and DuitNow. Access and eligibility depend on local law and the eligible regions where ec99 operates.
When you open an ec99 account, you enter into an agreement that covers your use of the lobby, your payment activity, and your account settings. These terms apply to every session — whether you're at a live table, browsing slots, or reviewing your wallet history after a Bank Transfer or GrabPay deposit. We update these terms when our services change. The version shown in your account dashboard after login is always the current one. If a material change affects how your account or payments work, we'll flag it in your account before it takes effect. Continuing to use your account after that point means you've accepted the revised terms. Payment records tied to GrabPay, Bank Transfer, DuitNow, and FPX transactions are kept in your account history. You can pull up any record from your wallet page at any time. These records are part of the agreement too — they confirm what was deposited, what was withdrawn, and when. Availability of specific payment rails depends on your region and on what local law permits at the time of your transaction.
Not everything on ec99 falls under the same terms. Here's how the scope breaks down across four areas that affect your experience.
Your login, account settings, wallet balance, and session history are all within the scope of these terms. Actions you take while signed in — including deposits and withdrawals through GrabPay or Bank Transfer — are covered here.
All payment activity processed through the platform — DuitNow transfers, FPX banking transactions, GrabPay deposits — falls within this policy. Transaction records shown in your wallet history are subject to these terms and are your primary reference for any payment query.
Game titles, table availability, and lobby content are provided by our studios and are covered by separate licensing arrangements. These terms apply to how you access that content, not to the content itself. Studio availability may vary by region.
External links, third-party payment processors, and services outside the ec99 platform are not covered by these terms. Once a transaction leaves our platform to a third-party processor, their terms apply. We are not responsible for third-party policies or service interruptions.
This policy gives you clear paths to review, correct, and question anything related to your account. Your payment records are always accessible from the wallet section after login — no request needed, just open your transaction history. If a record looks wrong, you can raise it directly through our support channel. Correcting your account details — contact email, preferred payment method, or verification documents — is done through the account settings page. Fields that are locked after verification will show a note explaining the next step; in most cases, a support request is the route. Every request you submit is logged with a reference number so you can track its status. We aim to acknowledge queries promptly, and we keep a record of every interaction on our side as well.
Open your wallet page from the account dashboard to see a full transaction history. Every GrabPay deposit, Bank Transfer, and DuitNow withdrawal is listed with a date, amount, and status. No separate request is required to access this.
Head to account settings to update your contact details or payment preferences. Fields locked after identity verification will show instructions for requesting a manual update through our support team.
If something in these terms is unclear or if you believe a term has been applied incorrectly to your account, contact us via live chat or email. Include your account reference and the specific section you're asking about so we can respond precisely.
For account suspensions, access issues, or transaction disputes, use the support contact options listed on the support page. We log every support request and follow up within the timeframe shown in your support ticket confirmation.
Questions about this policy, your account terms, or a specific transaction? These are the three ways to reach us.
Start a chat from any page on ec99. Use it for quick questions about your account, a payment record, or a term you want clarified. Chat sessions are logged and you'll get a reference number.
For detailed policy queries or formal account requests, email us directly. Include your account ID and a clear description of your question. We'll respond with a full answer and a reference number for your records.
The help section inside your account dashboard covers common questions about terms, payment records, and account settings. It's the first place to check — answers there are already tailored to your account type and region.
Your account data and transaction records are stored securely and are accessible only to you and to our internal team where account management requires it. Here's how we handle the four areas that matter most under this policy.
Account data — your login details, payment records, session history — is held securely on our platform. We do not share it with third parties outside of what payment processing through GrabPay, Bank Transfer, DuitNow, or FPX requires. Your wallet history is yours to access at any time.
We use cookies to keep your session active and to remember your account preferences across visits. You can review and adjust cookie settings from your account page. Disabling certain cookies may affect how the lobby or payment flow works on your device.
Account access is protected through your login credentials and any verification steps shown in your account security settings. If you suspect unauthorised access, contact support immediately via live chat. We will log the report and guide you through the steps shown in your account.
To request a correction to data we hold about you, or to ask about how your records are retained, contact us by email with your account reference. We'll respond within the timeframe shown in your support ticket and confirm what action was taken.
These are the questions that come up most often about how our terms work in practice.
The current terms are always shown in your account dashboard after login. We do not version-date the page title, but the content there reflects any updates that have been applied. If a significant change was made recently, a notice will appear the next time you log in.
Yes. All transactions processed through your ec99 account — whether through GrabPay, Bank Transfer, DuitNow, or FPX — fall within this policy. Your payment records for all of these are stored in your wallet history and are subject to the same terms.
Terms changes do not apply retroactively to completed transactions. Your wallet history records the terms in effect at the time of each transaction. Changes take effect from the date shown in the update notice in your account, and only for activity that occurs after that date.
Open your wallet history from the account dashboard and locate the transaction. If the record looks incorrect, contact us via live chat or email with the transaction date and reference number. We log every dispute and respond with our findings and any action taken.
Yes. Send a request to our support email with your account ID and a clear description of what records you want. We'll confirm receipt with a reference number and provide the records, or explain which parts are unavailable and why, within the timeframe shown in your ticket.
Access and the specific terms that apply depend on local law and the eligible regions where ec99 operates. If a service or payment option is unavailable in your region, your account page will reflect that. Contact support if you're unsure what applies to your location.